Frequently Asked Questions

Find answers to common questions about ThePayHub`s solutions and services

About ThePayHub Ecosystem

Basic information about our platform and how to begin using our services

Compliance, KYC & Onboarding

Questions about our tokenized payment platform and digital asset services

Using PXG, XPZ, Mazzera & Others

Information about our global banking infrastructure and fiat payment services

Affiliates, Vendors & White Labels

Technical questions about integrating with our platforms and using our APIs

Accounts & Services

Help with managing your ThePayHub account, settings, and preferences

Security, Support & Legal

Information about our security measures and regulatory compliance

Most Common Questions

Quick answers to our most frequently asked questions

What is ThePayHub?

ThePayHub is a fintech infrastructure platform that brings together licensed payment gateways, digital banking rails, FX providers, and crypto on/off ramps into one unified ecosystem. It enables users to access multiple financial services from different fintech partners through a single point of access.

Which companies are part of ThePayHub ecosystem?

Can other fintech companies or payment providers join ThePayHub?

How does ThePayHub operate?

Do I need to complete separate KYC for each service (PXG, XPZ, etc.)?

Who handles compliance and KYC verifications?

Is ThePayHub a regulated financial institution?

Is my data secure?

What is PayXGlobal (PXG)?

What is Xpayz (XPZ)?

What is Mazzera’s role in the ecosystem?

Can I move funds between XPZ and PXG?

Can I fund XPZ using PXG or external fiat sources?

What is USXP?

What is the role of GKS, Moonlight, STM, Mazzera, and Nsegundos?

Are these vendors owned by ThePayHub?

Can new vendors or fintechs become part of ThePayHub?

Do I receive a standalone bank account through PXG?

What services can I access once onboarded to ThePayHub?

Can I use XPZ to pay invoices or merchants?

Who do I contact for support?

How are transactions tracked?

Can individual users or consumers sign up?

What happens if one service (e.g. PXG or Moonlight) becomes unavailable?

Still Have Questions?

Our team is ready to help you with any questions or concerns you may have about our services.